The Foundational
AI Backbone.
TP.ai FAB is the orchestration layer beneath every program — combining human, hybrid and autonomous agents to deliver measurable outcomes.
One backbone. Six solution suites.
TP.ai FAB brings together a blueprint layer of horizontal and vertical use cases, a command-center-led AI orchestration layer, and a secure, cloud-native foundation — powering 400+ live deployments today.
TP.ai FAB Connect
Hybrid human + agentic CX, orchestrated end to end.
- A2A — agent-to-agent handoffs
- A2H — agent-to-human escalation
- H2A — human-to-agent assistance
TP.ai FAB Assist
Augmenting human talent with AI in real time.
- Real-time guidance
- Live knowledge retrieval
- Next-best-action prompts
TP.ai FAB Operate
Strengthening the entire customer expert lifecycle.
- AI-based recruiting
- Adaptive training
- Smarter operations & WFM
TP.ai FAB Growth
AI-enabled revenue generation across the journey.
- Acquisition & conversion
- Retention & loyalty
- Lifetime value uplift
TP.ai FAB Data
Data services that fuel and govern enterprise AI.
- Data labeling & enrichment
- Model training & evaluation
- Governance & quality
TP.ai FAB Collect
AI-powered collections, end to end.
- Smarter outreach & cadence
- Higher recovery rates
- Better customer experience
FAB Operate
Orchestration, made simple.
FAB Operate strengthens the full customer expert lifecycle — improving hiring, readiness, workforce agility, performance management and quality consistency at scale. A closed feedback loop is embedded across role-fit hiring, resilience-focused training, balanced scheduling, supportive coaching and proactive intervention.
Right people for every customer
Seamless, faster hiring aligned with language, skills and interaction complexity.
Confident service from day one
Adaptive curriculum and practice that build confidence and accelerate readiness.
Expertise, anytime
Flexible shift management with faster adaptation to volume changes.
Better conversations, fewer escalations
Targeted, gamified coaching grounded in real performance insights.
Consistency that builds trust
Continuous QA powering training, supervision and leadership support.
FAB Connect
Orchestration, made simple.
FAB Connect brings together our partner ecosystem and TP's own capabilities into a single orchestration fabric.
Agent ↔ Agent
Multiple AI agents communicate, share context and delegate subtasks to complete complex workflows autonomously.
Agent → Human
AI initiates or escalates to a human for judgment, empathy or oversight — preserving continuity and context.
Human → Agent
A human requests, guides or supervises AI to execute tasks, analyze data or generate outcomes.
Routes every task to the right force.
Dynamic assignment to Co-Pilot (human-led) or AI Pilot (autonomous), with human QC fallback.
- Intent clarity & confidence
- Task complexity
- Business criticality
- Persona & context
- Channel & preference
- Demand & volume pressure
- Risk & trust signals
Context → Reasoning → Decision → Action.
Across every channel and workflow.
First-line interaction across channels with intent recognition.
Quality, compliance and routing oversight in real time.
Customer expert agents resolving back-office workflows.
Prebuilt and custom integrations to your stack.