Communications & Media
Filipino expertise across the subscriber lifecycle.
TP Philippines supports global wireless, wireline, broadband, pay-TV and media brands with 8,000+ telco FTEs — covering acquisition, care, technical support and accounts receivable from a workforce known for its English fluency and customer empathy.
A dedicated Communications & Media CoE — empowering the entire vertical.
Our Communications & Media Center of Excellence is the engine room behind every program — a dedicated hub of domain experts, solution architects, AI specialists and operations leaders who codify best practices, accelerate launches, and continuously raise the bar across the entire vertical.
- Industry-certified subject matter experts
- Proven playbooks & accelerators
- AI & analytics innovation lab
- Continuous benchmarking & uplift
What we do, end to end.
Customer Acquisition
Inbound & outbound sales, bundling, upgrades, B2B and B2C.
Customer Care
Activations, balance, refills, anti-churn and save desk.
Technical Support
L1–L4 troubleshooting across handsets, broadband, peripherals and NOC.
Accounts Receivable
Risk analysis, first- and third-party collections across all aging buckets.
Back Office BPO
Order entry, fraud, billing, warranty, claims and loyalty operations.
On-Demand CCaaS
Cloud IVR, automated reminders, CRM, CTI and knowledge base.
One stop for every workflow.
- Direct sales (inbound/outbound)
- Triple-play bundling
- Feature & service add-ons
- TP Live video sales
- Sales force support
- Universal agent (up to 6 LOBs)
- Anti-churn & retention
- Wireless & broadband troubleshooting
- Handset NTF support
- NOC & backup support
- Order verification & fraud
- Warranty management
- Exchanges & refunds
- Managed WFM & QA
- F&A operations
Powered by our Foundational AI Backbone.
Every communications & media program runs on TP.ai FAB — orchestrating human, hybrid and autonomous agents across your customer journey.
Let's design your next program.
Tell us about your customers and your goals. We'll bring the talent, the tech and the AI.