Travel & Hospitality
20+ years of Philippine travel expertise across the journey.
TP Philippines supports airlines, OTAs, hotels, cruise, car rental and logistics with 9,000+ travel experts and 20+ years of domain depth — combining AI-led travel solutions with empathetic Filipino service.
Our in-house GDS academy — faster ramp-up, fewer errors.
TP Flight School is Teleperformance's in-house GDS academy, building a pool of certified Sabre, Amadeus and Galileo/Worldspan agents — ready to deploy and trained to client-specific environments.
- 30–35% reduction in hiring & training time
- 20–25% efficiency uplift in <3-month agents
- 7% reduction in agent error
- Higher agent retention
A dedicated Travel & Hospitality CoE — empowering the entire vertical.
Our Travel & Hospitality Center of Excellence is the engine room behind every program — a dedicated hub of domain experts, solution architects, AI specialists and operations leaders who codify best practices, accelerate launches, and continuously raise the bar across the entire vertical.
- Industry-certified subject matter experts
- Proven playbooks & accelerators
- AI & analytics innovation lab
- Continuous benchmarking & uplift
What we do, end to end.
Airlines
Reservations, reissues, refunds, schedule change, ADM management.
OTA & TMC
Online & offline reservations, fulfillment, reconciliation, escalation desk.
Hospitality
Property content, rate loading, inventory and amendments.
Car Rental
Reservations, travel extras, insurance, roadside and emergency support.
Cruise
Holiday planning, groups & charters, shore excursions, onboard activities.
Logistics
Procurement, order processing, shipment tracking, last-mile coordination.
One stop for every workflow.
- Multichannel reservations
- Price tracking & price match
- Cancel-rebook, reissues & refunds
- Visa info & support
- Escalation desk
- Fare & rate loading
- Reconciliation (ARC & BSP)
- ADM verification
- AP & AR services
- Revenue management
- TP Travel & TP Recommender
- TP MetaTour virtual experiences
- TP StoryfAi multilingual chat
- TP Digital Floor Walker
Truly omnichannel.
Powered by our Foundational AI Backbone.
Every travel & hospitality program runs on TP.ai FAB — orchestrating human, hybrid and autonomous agents across your customer journey.
Let's design your next program.
Tell us about your customers and your goals. We'll bring the talent, the tech and the AI.