Retail & E-commerce
Frictionless commerce, from discovery to doorstep — delivered from the Philippines.
TP Philippines powers digital-first retailers, marketplaces and CPG brands across the entire shopper journey — from product discovery and conversion to fulfillment, returns and loyalty — with 9,000+ retail experts supporting global brands across the US, Canada, UK, Australia, New Zealand, the Philippines and Hong Kong.
A dedicated Retail & E-commerce CoE — empowering the entire vertical.
Our Retail & E-commerce Center of Excellence is the engine room behind every program — a dedicated hub of domain experts, solution architects, AI specialists and operations leaders who codify best practices, accelerate launches, and continuously raise the bar across the entire vertical.
- Industry-certified subject matter experts
- Proven playbooks & accelerators
- AI & analytics innovation lab
- Continuous benchmarking & uplift
What we do, end to end.
Digital Engagement
B2C, B2B and DTC across voice, chat, video, social and in-app.
Order & Returns
Fulfillment, status, refunds, credits and reverse logistics.
Trust & Fraud
SKU integrity, fraud prevention, payments and chargeback defense.
Loyalty & Subscription
Member care, layaway, renewals and reactivation programs.
Seasonal Scale
On-demand surge capacity for peak, holidays and product launches.
AI Virtual Assistants
Conversational commerce that converts, with human handoff.
One stop for every workflow.
- Customer service
- Sales & upsell
- Complaint management
- Reviews & surveys
- Live video shopping
- Order fulfillment
- Returns, refunds & credits
- Payment processing
- Back office (SKU, fraud, complaints)
- Holiday layaway plans
- Trust & Safety
- Multilingual support
- Tech support — in-store & consumer
- Consulting & advisory
Truly omnichannel.
Global, by default.
Powered by our Foundational AI Backbone.
Every retail & e-commerce program runs on TP.ai FAB — orchestrating human, hybrid and autonomous agents across your customer journey.
Let's design your next program.
Tell us about your customers and your goals. We'll bring the talent, the tech and the AI.