Collections
Philippine recovery operations that protect revenue and customer relationships.
TP Philippines provides first- and third-party collections across consumer, commercial, BFSI and healthcare portfolios — combining Filipino empathy with digital-first cadences, analytics and licensed talent across early, mid and late-stage recovery.
A dedicated Collections CoE — empowering the entire vertical.
Our Collections Center of Excellence is the engine room behind every program — a dedicated hub of domain experts, solution architects, AI specialists and operations leaders who codify best practices, accelerate launches, and continuously raise the bar across the entire vertical.
- Industry-certified subject matter experts
- Proven playbooks & accelerators
- AI & analytics innovation lab
- Continuous benchmarking & uplift
What we do, end to end.
Early-Stage
Pre-delinquency nudges, friendly reminders, self-cure digital flows.
Mid-Stage
Negotiation, payment plans, hardship and skip tracing.
Late-Stage
Charge-off recovery, legal pre-suit and settlement programs.
Healthcare Collections
Premium, specialty, denials and high-dollar complexity.
Analytics & Strategy
Propensity-to-pay, segmentation, channel and time optimization.
Compliance
Licensing, call recording, dispute and complaint management.
One stop for every workflow.
- Outbound voice
- SMS & email cadences
- Self-service portals
- Chat & WhatsApp
- Skip tracing
- Payment processing
- Settlement & negotiation
- Litigation support
- Predictive propensity models
- Treatment optimization
- Vintage & roll-rate reporting
Powered by our Foundational AI Backbone.
Every collections program runs on TP.ai FAB — orchestrating human, hybrid and autonomous agents across your customer journey.
Let's design your next program.
Tell us about your customers and your goals. We'll bring the talent, the tech and the AI.